Making the decision to outsource your industrial wastewater treatment system operations comes with its own set of pros and cons to consider. Before you move forward with outsourcing your water treatment system operations, you should know how it really works.

Water treatment companies provide outsourcing services in their suite of products, and that is not an easy service to provide. You cannot just order water treatment system operators like you can order a pump. Water treatment companies are always seeking qualified Environmental Technicians who have the capacity for troubleshooting and performing repairs in addition to a strong work ethic. When such candidates are found, they must also be trained and certified according to the requirements for the outsourcing company and for the state in which the personnel will operate. Further, that employee must be trained and certified according to the requirements of the facility in which they will work. More specifically, the employee must be trained to operate that facility’s system with all of its quirks, workarounds, and daily needs. The outsourcing company cannot provide all the possible training that an employee will need to work in your specific facility. There is still some on boarding required for these employees. Even if you are in a build, own, and operate situation, where the outsourcing company owns the system, there is an amount of training, communication, and process development that must take place for the relationship to work.

A single outsourced employee can provide all these services, if trained properly:

  • Daily system operation tasks, including calibrating instruments, performing routine maintenance, facilitating records keeping
  • Regulatory program assistance, including generating discharge reports, interfacing with agents for waste storage inspections, storm water sampling, and other regulatory reports
  • Inventory management, including purchasing for operational supplies such as chemicals, safety supplies, and replacement parts
  • Wasted disposal management such as filter cake
  • System monitoring and optimization, including bench scale testing and troubleshooting to fix foaming issues, floating floc, and so on
  • Other liquid handling system operations such as water reuse or purification

In addition to the services performed by the outsourced employee, there are other products that you could bundle into your outsourcing contact.You can purchase chemicals from the outsourcing company such that their monthly order is included in the same invoice with the operations fee. Likewise, you could purchase a regular service program, where Technical Services are provided on a regular basis in addition to the daily services that include filter or membrane replacement, as needed for a set fee. The benefit of bundling these services is that you have only one bill to cover a lot of other individual expenses that are incurred regularly. In this way, you only need to deal with one company and one invoice. Better yet, if you’re purchasing multiple products from that company, you can bundle shipping costs as well.

Outsourcing companies will interact with their employee on a regular basis to provide guidance on technical issues and recommendations for products. They will also likely visit regularly to check in on the employee and the account with your facility. It is important to have a good working relationship with your outsourcing company and not just the one or two employees in your facility. When these visits occur, the appropriate staff at your facility should arrange a meeting. These conversations can lead to better system performance and lower operating costs overall.

The services and products that are provided by the outsourcing company will of course come with a price tag. That price is determined by the outsourcing company based on several factors: their costs for providing the services and products, their profit margin based on those costs, and also their faith in the relationship with your company. If the outsourcing company has a good relationship with you, your costs could be very competitive because they are investing in the relationship with you as well. They will hope to see potential for other ways they can provide services in the future, and therefore want to gain your business so that both companies will benefit.

The key to a successful outsourcing is a good working relationship with the outsourcing company. In this way, you can get all the services and products you need in most convenient and cost-effective way. The decision to outsource water treatment operations isn’t an easy one to make, but there are a lot of benefits to outsourcing. Namely, the access to the water treatment industry and products, all through one funnel: your outsourced personnel.

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